Return Policy

Last updated: October 22, 2026

This policy explains which items can be returned, the conditions for a return and how to start one. Refund details are in our Refund Policy.

30-Day Return Window

You can request a return within 30 days of the delivery date. Requests made after 30 days cannot be accepted.

What Can Be Returned

You can return an item if you changed your mind, if it arrived damaged, if it is defective, or if you received the wrong item.

Conditions for a Return

• The return is requested within 30 days of delivery.
• The item is unused and shows no wear or damage.
• The original packaging, tags and any included accessories are returned with the item.
• You can provide your order number or proof of purchase.
• We have approved the return before you ship the item back.

Items that do not meet these conditions may be sent back to you or receive a partial refund after inspection.

How to Start a Return

1. Email support@mascottoys.store with your order number and the reason for the return. For damaged, defective or incorrect items, include clear photos of the item and its packaging.
2. We reply within 1–2 business days with approval, the return address and instructions.
3. Ship the item back with a tracked shipping method and keep the tracking number.

Items sent back without approval may be delayed or refused.

Return Shipping Costs

If an item arrived damaged, defective or incorrect, we pay for return shipping once the return is approved. If you are returning an item because you changed your mind, you pay for return shipping, and the original shipping charge is not refunded.

No Restocking Fee

We do not charge a restocking fee on approved returns.

Exchanges

We do not offer direct exchanges. To get a different item, return the original under this policy and place a new order.

Items We Cannot Accept

• Used items or items showing wear
• Items without their original packaging or tags
• Items damaged after delivery through misuse or improper handling
• Return requests made after the 30-day window

Cancelling an Order

Contact us as soon as possible if you need to cancel. Orders can be cancelled only before they enter processing. Processing times are listed in our Shipping Policy.

Questions About a Return

Email support@mascottoys.store or call +17188461600. Our support hours are Monday to Sunday, 11:00 AM to 6:00 PM Eastern Time.