Refund Policy

Last updated: October 22, 2026

This policy explains how refunds are issued after a return. To check whether an item can be returned and how to send it back, see our Return Policy.

How Refunds Work

When your return arrives, we inspect it against the conditions in our Return Policy. We then email you to confirm whether your refund is approved or declined. If it is declined, the email explains why.

Refund Method

Approved refunds are issued to the original payment method used for the order. We cannot send a refund to a different card or account.

Refund Timing

Refunds are processed within 5 to 10 working days business days after the return is received and approved. Your bank or card issuer may take a few extra days to show the credit on your statement.

Restocking Fee

We do not charge a restocking fee.

Shipping Charges

If an item arrived damaged, defective or incorrect, the original shipping charge is refunded along with the item price. For change-of-mind returns, the original shipping charge is not refunded.

Partial Refunds

A partial refund may be issued if a returned item shows use, damage or missing parts that were not caused by us. The confirmation email explains the reason and the amount.

Orders Paid With a Coupon Code

If a coupon code was used on the order, the refund equals the amount you actually paid, not the full list price.

Refund Confirmation

When your refund is issued, we email you the refunded amount and the payment method it was sent to.

Haven't Received Your Refund?

First check your bank or card account, then contact your bank or card issuer, as processing times vary. If you still need help, email support@mascottoys.store with your order number.