Contact Us

Questions about an order, a product or a return? Our team is here to help.

Get in Touch

• Email: support@mascottoys.store
• Phone: +17188461600
• Address: 5 Maiden Ln, New York, NY 10038

Customer Support Hours

Monday to Sunday, 11:00 AM to 6:00 PM Eastern Time

Response Time

We reply to emails within [response time].

Before You Reach Out

Have your order number ready if your question is about an existing order. You can check the status of your order on our Order Tracking page, or find quick answers on our FAQs page.

Send Us a Message

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What We Can Help With

• Order status and tracking
• Shipping questions
• Returns and refunds
• Product questions before you buy
• Payment questions